Migration Board Earns High Marks
The majority of asylum seekers and other non-citizens are pleased with the service they’ve received at the Swedish Migration Board, news service TT reports. According to an evaluation commissioned by the Board, just over 70% of those surveyed were satisfied.
Migration Board General Director Dan Eliasson says that he’s “happy that so many people feel like they’ve experienced good service. It shows that our development efforts are beginning to bear fruit.”
But the Migration Board has been criticized as well. People often complain about the long waits before decisions are issued, for example, and there have been reports of Board employees behaving unethically or even illegally.
General Director Eliasson admits that “public authority cannot vaccinate itself against stupidity. There are also some employees who do stupid things here, but the important thing is that applicants have great confidence in us.”
The survey was sent to 3,700 people, of whom 41% answered.