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23-year old died after being refused an ambulance

SOS Alarm management reported to police

Published lördag 23 april 2011 kl 11.08

The step-father of the 23 year old who died after being refused an ambulance has now reported the management of SOS Alarm, the company responsible for 112, the Swedish equivalent of 911, to the police.

The man's family had already reported the nurse that decided not to send an ambulance, but now say new details in the case mean that they have now filed a complaint against management as well.

The 23 year old died from a ruptured spleen, despite visiting a doctor's clinic earlier that week, and increasingly desperate phone calls to 112, where his symptoms of breathlessness and bouts of unconsciousness were questioned and put down to a panic attack, and therefore not worthy of an ambulance. The nurse in question has already been fired, and management at SOS Alarm say it was was an exceptional case.

SOS Alarm have however now lost the contract for answering emergency calls in 4 local authorities as of November this year, reports newspaper Dagens Nyheter. The decisions are not connected to the latest incident, but the county councils in Gotland, Uppsala, Västmanland and Södermanland will now use a different company to deal with the emergency calls to police, fire service and ambulances.

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