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Travel guarantee costs SJ millions every year

Published måndag 9 april 2012 kl 08.59
Travellers waiting at Stockholm train station. Photo: Johan Nilsson/Scanpix.

Sweden's biggest train operator SJ is having to pay out rising sums in its passenger travel time compensation scheme. One reason for the rise, highlighted in SJ's annual accounts, is last year's extreme cold and snowfall.

If a train is more than 30 minutes late, passengers can receive back half the cost of their ticket for another journey with the rail operator. An hour's delay will result in a full refund.

According to figures for 2011, the travel guarantee scheme cost SJ seven million dollars.

Peggy Nyholm from Arvika who takes the train three times every month, told Swedish Radio News that her train was late almost every trip. She claimed compensation when her train was delayed for over two hours due to a fire in a tunnel.

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