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Stricter rules needed for telephone sales

Published söndag 29 april 2012 kl 16.03
Photo: Fredrik Persson / Scanpix

Sweden needs stricter rules for telephone sales, according to the national consumer agency.

At the moment companies can record a potential customer's voice over the phone and the recording is legally binding.

“People often don’t understand what they’ve agreed to. It goes so fast and is so unclear,” Gunna Larsson the consumer agency’s general director told news agency TT.

“You might have thought you said yes to a brochure and not understand that you’ve signed up for a one year subscription to a US$50 a month newsletter subscription.”

The current situation makes customers the underdog, says Larsson, who says the law must be changed so that phone sales have to be confirmed in writing.

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