Viasat Bills Dead Customers
The Swedish satellite TV operator Viasat has once again demanded payment from the estate of a dead person for a TV subscription.
The customer, from the town of Stenungsund, died last spring. When Viasat continued to send bills for his satellite-TV subscription, the dead man’s brother sent them a copy of the death certificate.
Now Viasat, part of the Kinnevik media empire, has written back, saying the subsidized satellite package has to be paid for during the contract period, even in case of death. That was accompanied by a demand from a collection agency.
In a similar case previously Viasat’s CEO said subcriptions should end when the subscriber dies, and admitted there were problems in the company’s routines.