Insurance

Long Lines Await Those with Insurance Questions

Since May, people trying to reach the Swedish national insurance agency by phone have had to wait a very long time before they can talk to a human on the other end of the line.

The insurance agency gets some 40,000 calls a day--some 6,000 more than they had counted on. People often call to find out whether the insurance agency has made a decision on their case. 

Andres Villar from the agency says that people are maybe more worried today than they used to be when it comes to getting sickness benefits.

The telephone lines are so long now that the agency cannot live up to the government's requirements--that no one should have to wait more than five minutes to reach an agent.

To solve the problem, the agency plans to hire more personnel.