If a train is more than 30 minutes late, passengers can receive back half the cost of their ticket for another journey with the rail operator. An hour's delay will result in a full refund.
According to figures for 2011, the travel guarantee scheme cost SJ seven million dollars.
Peggy Nyholm from Arvika who takes the train three times every month, told Swedish Radio News that her train was late almost every trip. She claimed compensation when her train was delayed for over two hours due to a fire in a tunnel.