Consumer complaints rise but most cases dismissed

The Swedish National Board for Consumer Disputes is receiving a growing number of complaints from dissatisfied consumers, according to Swedish Television. However, the growing number of complaints does not lead to more disciplinary action. Instead the majority of the cases are dismissed.

Last year the number of complaints increased by 30 percent. But the board attributes the increase to a new system allowing consumers to file complaints online.

Many of the complaints are not investigated, since they do not meet the conditions necessary to merit an investigation, according to chairman of the board, Britta Ahnmé Kågerman.

“It is important that the complaints we receive are the kind of complaints that we can do something about,” she said.