Surveillance cameras show that the woman did not stamp her ticket until after the ticket inspectors entered the tram, which means she did commit a crime. Therefore, the ticket inspectors have a legal right to restrain her.
The incident attracted a lot of attention at the time, among others through a film of what happened was published on internet. The inspectors were accused of brutality, and the company CEO criticised their actions on TV. This upset the ticket inspectors, who the next day protested by refusing to issue penalties.
One day later all of them were withdrawn from service, as the company claimed threats had been issued against them. They returned to service five days later. According to the news agency TT, the company lost up to US $ 145,000 in revenue when the inspectors were not working.