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Nextjet ordered to improve passenger services

Published onsdag 14 augusti 2013 kl 14.33
The Nextjet airline must get better at informing passengers about their rights. Photo: Johan Nilsson/Scanpix

The Nextjet airline, which operates routes among 22 locations in Sweden, must get better at providing information to passengers about their rights to compensation in cases of delays or denial of boarding, the consumers' ombudsman has ruled.

Last autumn, the Swedish Consumer Agency (Konsumentverket) conducted inspections at several Swedish airports, including Stockholm's Arlanda Airport and the Karlstad Airport. It found that Nextjet did not meet legal requirements concerning information-provision for passengers.

If Nextjet fails to meet the consumer ombudsman's demands again, the company may face a fine of half a billion kronor.

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