Train company struggles under mountain of complaints

July was such a bad month for the Swedish railways that the train company has had to hire extra staff to deal with all the claims for compensation.

”It’s been a terrible July, regarding departures and passengers,” says Helga Baagoe at the umbrella train company, SJ.

Anyone who has had to wait more than half an hour for their train can apply to have their ticket partly or wholly refunded.

At one point SJ had 63,000 cases to deal with. By this week they have cut the mountain down to 37,000, although more applications may continue to stream in.

Helga Baagoe hopes to have dealt with all applications within a week or so. She cannot tell Swedish Radio how much this will cost SJ, which is a firm owned by the Swedish state.