Complaints against address change companies

A record number of consumers have recently turned to the Swedish Consumer Agency (Konsumentverket) to complain about online address change services that charge a fee.

During the month of August alone, the agency received 157 complaints and is now investigating Adressenheten Sverige, which calls its service E-adressändring and which has been the subject of the most complaints, according to news agency TT. The consumer agency is looking into whether the company uses unfair marketing and contract terms.

It is free to change one's address through the Swedish Tax Agency (Skatteverket) and the company Adressändring, which is owned by the post companies Postnord and Bring, according to TT.